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Retail Orders 

Contact Hopkins Fulfillment Services Customer Service: 

Email 

hfscustserv@jh.edu 

Phone 
(8:30am - 5:00pm EST)

United States & Canadian
800-537-5487 

Local (Maryland) & International
410-516-6965

Fax 

410-516-6998

Mail 

HFS
P.O. Box 50370
Baltimore, MD, 21211-4370

EDI 

We also accept EDI orders via Pubnet SAN: 2027348 

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Shipping 

  • For US orders shipping via Media Mail (now trackable), the cost is $5 for the first book and $2 for each additional book. Faster, trackable shipping options are also available. 
  • HFS shipments are FOB (Freight On Board) Fredericksburg, PA and the preferred domestic carriers are USPS, FedEx and UPS. 
  • Overseas shipments generally go surface or FedEx International, as designated by the customer. 
  • Other shipping arrangements are available upon request. 
  • Any claims for shipping discrepancies, shortages, or damages must be made within thirty (30) days of invoice date. 

Forms of Payments 

All checks must be in US funds drawn on a US bank. HFS accepts the following forms of payment below:

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Electronic fund and wire transfers should be directed to: 
M & T Bank 
1 M & T Plaza 
Buffalo, NY 14203

Routing: 052000113 
ACH ABA Routing: 022000046 
Account: 9835189383 
Tax ID: 520595110 
Type of Account Depository

If needed for International wires: 
SWIFT code MANTUS33INT 
CHPS ABA 0555

Returns Policy 

Current editions of clean, resalable books may be returned within 18 months of the invoice date. No prior permission is required; however all of the following must be adhered to: 

  • All stickers and sticker residue must be removed. 
  • A debit memo must be enclosed stating the reason for the return and original invoice number(s). If the original invoice number(s) are not supplied, credit will be issued at the highest maximum discount. 
  • All shipping charges must be prepaid. 
  • Books not distributed by HFS and returned to our warehouse in error will be destroyed. 
  • Books that fall outside of the 18 months return window will not be credited and will not be returned. 

Return Address 

HFS Returns Department
c/o Maple Logistics Lebanon Distribution Center
704 Legionnaire Drive
Fredericksburg, PA 17026

Retail Account Representatives 

Effective May 1, 2024, Southeastern Book Travelers will represent USC Press to retail bookstore accounts in the Southeastern US territory, specifically West Virginia, Virginia, Tennessee, North Carolina, Georgia, Florida, Alabama, Arkansas, Louisiana, Mississippi, Oklahoma, and Texas. USC Press marketing and sales director Cathy Esposito will represent the press in South Carolina and all remaining US territories.

National and regional wholesalers (excluding the South), South Carolina, and Canada

Cathy Esposito

Marketing and Sales Director
University of South Carolina Press
1600 Hampton Street, 5th Fl.
Columbia, SC 29208
Phone: 803-777-2021 
Fax: 803-777-0160 
ce26@mailbox.sc.edu

Mississippi, Alabama, Tennessee (Nashville and West), Florida

Chip Mercer

205-682-8570
Chipmercer@bellsouth.net

Tennessee (East of Nashville), Georgia, North Carolina, Virginia, West Virginia

Stewart Koontz
256-483-7969 cskoontz@hotmail.com

Louisiana, Arkansas, Texas (South of Dallas)

Sal McLemore
281-772-8807
mchoffice@suddenlink.net

Texas (Dallas and North), Oklahoma

Larry Hollern
806-236-7808
lhollern@aol.com

Request a Catalog

Our most recent seasonal announcement catalogs are available for download. 
To request a catalog be mailed to you, please contact Kemi Ogunji at ogunji@mailbox.sc.edu.

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